Return, Exchange, Cancellation & Refund Policy

Everything you need to know about returns, size exchanges, cancellations, replacements, and refunds at Anipop.

Returns

At Anipop, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete order, we’re here to help.

To be eligible for a return or replacement:

• The issue must be reported within 24 hours of delivery.

• The product must be unused, unwashed, unworn, and returned with its original tags and packaging.

• Customers must provide clear photos of the product and packaging.

• We strongly recommend recording a continuous unboxing video from the moment you receive the sealed package until the product is fully unpacked. This helps us verify claims quickly and ensures a fair resolution for both our customers and Anipop.

Products that do not meet the above conditions may not be eligible for return, replacement, or refund.

Returns are accepted only for eligible cases covered by this policy. Simply changing your mind, not liking the design, or no longer wanting the product does not automatically qualify for a return or refund.

Size Exchange

We understand that finding the perfect fit is important.

• One FREE size exchange is available for all prepaid orders.

• For Cash on Delivery (COD) orders, a ₹99 exchange fee will be applicable.

• Exchange requests must be submitted within 24 hours of delivery.

• The product must be unused, unwashed, unworn, and returned with its original tags and packaging.

• Size exchanges are subject to stock availability.

If the requested size is unavailable, our team will assist you with the best possible solution.

Only one size exchange is available per eligible order.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are received damaged, defective, or incorrect:

• Products that have been used, washed, or altered.

• Products without their original tags or packaging.

• Products damaged due to customer misuse or negligence.

• Requests made after the specified reporting period.

• Products that do not meet the eligibility conditions mentioned in this policy.

Damaged, Defective, Incorrect or Incomplete Products

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery at support@anipop.in.

Please include:

• Your Order ID.

• Clear photos of the product and packaging.

• A complete unboxing video, if available. This is strongly recommended.

After verification, Anipop will arrange a replacement or provide an appropriate resolution at no additional cost.

If a replacement is available, the replacement will be delivered within 5–7 business days.

If the required replacement is unavailable, our team will assist you with the best possible resolution, which may include an eligible refund or another suitable solution.

Order Cancellation

Orders can be cancelled only before they have been dispatched.

If your cancellation request is approved before dispatch, you will receive a full refund.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return or replacement only if the order qualifies under this policy.

To cancel an order, please contact us as soon as possible with your Order ID. Cancellation requests are subject to the order’s current processing and dispatch status.

Refunds

Refunds are processed only for eligible and verified cases, including:

• Orders cancelled before dispatch.

• Verified damaged or defective products.

• Incorrect or incomplete products received.

• Other cases specifically approved by Anipop under this policy.

Refunds for prepaid orders will be credited to the original payment method used for the purchase.

For Cash on Delivery (COD) orders, eligible refunds will be processed via bank transfer after the required account details have been verified.

Refunds are typically processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Return and Exchange Verification

All return, exchange, replacement, and refund requests are subject to verification.

Anipop may request photographs, videos, packaging details, or other information necessary to verify the issue.

Providing an unboxing video is strongly recommended, especially for damaged, defective, incorrect, or incomplete orders, as it helps us verify the condition of the package and product at the time of delivery.

A request that does not meet the conditions of this policy may be declined.

Important Note About Our Return Policy

The return and exchange facilities mentioned above apply only to eligible cases and are subject to the conditions of this policy.

The 24-hour reporting period is particularly important for damaged, defective, incorrect, or incomplete orders. Customers must inform Anipop within 24 hours of delivery to be considered for a return, replacement, or refund for such issues.

The availability of a replacement or refund will depend on verification of the issue and the applicable conditions of this policy.

Need Assistance?

For any questions regarding returns, exchanges, cancellations, replacements, or refunds, please contact us at:

Email: support@anipop.in

If you would like to speak with our team, you can submit a callback request through our Contact Us page, and we’ll get in touch with you as soon as possible.